With a script license you also get 6 months free support.
Free support refers to the following:

• Free installation
• Helping you moving the script if you change your hosting / server
• Free consulting while configuring the script
• Support for problems that you might have with the script (bug support)

Free support does not refer to the following:

• Implementing extra features that you might need
• Implementing new templates or make design changes
• 3rd party software integration with the script
• web server software configurations

When free support period ends, you can purchase additional support.